Privacy Policy

Fluid Interiors Ltd (“Fluid Interiors”, “we”, “us”, “our”) designs, manufactures and installs kitchens and cabinetry in Auckland. We respect your privacy and handle your personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can access or correct it. It applies to our website (fluidinteriors.co.nz), our social media pages and advertising, and any other contact you have with us.

1. Information we collect

We only collect the personal information we need to respond to you and to provide our services. This may include:

• Your name, email address and phone number
• Your company name (if you contact us on behalf of a business)
• Details about your project, such as your address, plans, photos, measurements, budget and timing
• Anything else you choose to tell us when you contact us
• Basic technical information about how you use our website (see section 4, Cookies and tracking)

2. How we collect it

We collect personal information when you:

• Fill in an enquiry form on our website
• Submit a lead form on Facebook or Instagram (these forms are hosted by Meta and the details you enter are passed to us)
• Phone, email or visit us
• Become a client and we prepare a design, quote or installation
• Sometimes we receive your details from someone else, such as your builder, architect, designer or a person who referred you. When this happens we will tell you that we have your information and why, unless you already know or it is not reasonably practical to do so.

3. How we use your information

We use your personal information to:

• Respond to your enquiry and arrange consultations or site visits
• Prepare designs and quotes, and manufacture and install your project
• Manage our relationship with you, including invoicing and after-sales support
• Understand how people find and use our website so we can improve it
• Measure how well our advertising is working

We will not use your information for any other purpose unless you agree to it or the law allows it.

We do not send newsletters or marketing emails. We will only contact you about your enquiry or project.

We do not sell, rent or trade your personal information.

4. Cookies and tracking

Our website uses cookies and similar technologies. Cookies are small files stored by your browser. They help our website work properly and help us understand how visitors use it.

We use the following third-party tools:

• Google Tag Manager, to manage the tools on our website
• Google Analytics, to understand website traffic and visitor behaviour in aggregate
• Google Ads conversion tracking, to measure when people who clicked one of our ads go on to contact us
• Meta (Facebook and Instagram) tools, such as the Meta Pixel, to measure our ads and, where used, to show our ads to people who have visited our website
• Google reCAPTCHA, to protect our forms from spam
• Embedded content from Google Maps and YouTube, which may set their own cookies when you view it

These tools collect information such as your device, browser, pages visited, approximate location (city or region) and how you arrived at our site. This information does not usually identify you personally.

You can control or delete cookies in your browser settings. Blocking cookies may affect how some parts of the website work. You can also manage how ads are shown to you:

• Google: https://adssettings.google.com
• Meta: https://www.facebook.com/adpreferences
• Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

5. Who we share your information with

We only share your personal information where we need to in order to provide our services, for example with:

• Trusted suppliers, contractors and installers involved in your project
• Service providers who help us run our business, such as website hosting, email, accounting and software providers
• Google and Meta, through the advertising and analytics tools described above
• Our professional advisers, such as accountants and lawyers
• Government agencies or others where the law requires or allows it

We expect everyone we share information with to keep it secure and use it only for the purpose we provided it for.

6. Information stored overseas

Some of our service providers, including Google and Meta, store information on servers outside New Zealand. Where this happens, we take reasonable steps to make sure your information is protected in a way that is comparable to the protections in the New Zealand Privacy Act 2020.

7. Keeping your information secure

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access or disclosure. These steps include using secure, password-protected systems and limiting access to people who need it.

If a privacy breach happens that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as the Privacy Act requires.

8. How long we keep it

We keep personal information only for as long as we need it for the purposes described in this policy, or as long as the law requires (for example, tax and building records). When we no longer need it, we securely delete or destroy it.

9. Accessing and correcting your information

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if you think it is wrong. To make a request, contact us using the details below. We will respond as soon as we can, and within 20 working days. We may need to confirm your identity first.

If you tell us you no longer want us to contact you, we will stop.

10. Contact us

If you have any questions about this policy or your personal information, please contact us:

Fluid Interiors Ltd
2 Saturn Place, North Harbour Industrial Estate, North Shore, Auckland 0751
PO Box 302-570, North Harbour
Phone: 09 441 7230
Email: info@fluidinteriors.co.nz

If you are not happy with how we have handled your concern, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz or 0800 803 909.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.